Refund & Return Policy

1. Introduction

This Refund & Return Policy explains how refunds, returns, and order cancellations are handled on eJO (“the Platform”). Because eJO operates as a multi‑vendor marketplace, each Vendor manages their own products, shipping, and return processes. By purchasing through the Platform, Customers agree to the terms outlined here and any additional Vendor‑specific policies.

2. Vendor Responsibility

Each Vendor on the Platform is responsible for:

1. Setting clear return, refund, and exchange policies.
2. Providing accurate product descriptions and images.
3. Handling return requests, product inspections, and refund approvals.
4. Complying with Jordanian Consumer Protection Law No. 7 of 2017 and related regulations.

Vendors must honor legally required refund rights, including cases of defective, damaged, or misrepresented products.

3. Customer Eligibility for Refunds

Customers may request a refund under the following conditions:

1. The product is defective, damaged, or not as described.
2. The wrong item was delivered.
3. The product does not match the specifications listed by the Vendor.
4. The Vendor fails to deliver the order within the promised timeframe.
5. The Vendor’s own return policy allows for refunds or exchanges.

Customers must submit requests within the timeframe specified by the Vendor or within the legally required period in Jordan.

4. Non‑Refundable Items

Certain items may not be eligible for refunds, including:

1. Digital products or downloadable content (unless defective).
2. Perishable goods.
3. Personal care items, cosmetics, or hygiene products once opened.
4. Customized or personalized items.
5. Items marked as “Final Sale” by the Vendor.

Vendors must clearly label non‑refundable items on their product pages.

5. Return Process

To request a return or refund, Customers should:

1. Contact the Vendor directly through the Platform’s messaging or support system.
2. Provide order details, photos, or evidence if the item is defective or incorrect.
3. Follow the Vendor’s instructions for returning the product.

Vendors may require the item to be returned in its original packaging and condition unless it is defective.

6. Refund Approval and Processing

1. Vendors review and approve refund requests based on their policies and Jordanian law.
2. Once approved, refunds are issued through the original payment method whenever possible.
3. Processing times may vary depending on the payment gateway or financial institution.
4. eJO may assist in disputes but is not responsible for issuing refunds on behalf of Vendors.

7. Order Cancellations

Customers may cancel an order if:

1. The Vendor has not yet shipped the item.
2. The Vendor’s cancellation policy allows it.

If the order has already shipped, the Customer must follow the return process instead.

8. Disputes and Mediation

If a Customer and Vendor cannot resolve a refund issue:

1. eJO may step in to review the case and mediate.
2. eJO may request additional evidence from both parties.
3. Final decisions may be guided by Jordanian consumer protection regulations.

eJO does not guarantee outcomes but aims to ensure fair and lawful resolution.

9. Compliance With Jordanian Law

This policy aligns with:

1. Consumer Protection Law No. 7 of 2017
2. Electronic Transactions Law No. 15 of 2015
3. Cybercrime Law No. 27 of 2015 (and amendments)

Vendors must comply with all applicable laws regarding refunds, warranties, and customer rights.

10. Changes to This Policy

We may update this Refund & Return Policy from time to time. Continued use of the Platform after updates are posted constitutes acceptance of the revised policy.

11. Contact Information

For questions or assistance regarding refunds or disputes, Customers may contact:

info@700-apps.com

If you want, I can also prepare a Vendor Agreement or a Shipping Policy to complete your legal pages.